Database:Oracle, SQL

EDUCATION

Master of Engineering in Electronics and Communications (Pune University), India

Visa Status: H1B (valid till Jan 16 2018)

CERTIFICATIONS

·               Certified ScrumMaster (CSM)

·               Certified in Scaled Agile Framework (SAFe Practitioner – SP)

PROFESSSIONAL EXPERIENCE

Metlife, Cary,NCMar’16 –Till date

QA Scrum Manager

Description:

·   This program is to build and test the Metlife’s global sales and servicing platform to provide One Metlife experience to all customers across globe.

Responsibilities:

·               Working as QA Scrum Master for two teams and two products.

·               Define and implement overall QA and automation test strategy for GSSP platform testing in scrum model.

·               Planning, coordinating and tracking the progress of the release.

·               Liaise with product owner, stakeholders and team.

·               Removing impediments and dependencies for QA team

·               Manage and conduct defect triage using defect tracking tools, and report defects to stake holders

·               Monitor defect resolution efforts and track successes

·               Serve as the “quality advocate” for your functional component area.

·               Gather/report various metrics and present status of projects to higher management.

·               Create understanding of agile within the team and improve their productivity

·               Streamline release and deployment processes across different products

·               Managing UAT test cycles with business owners

Environment:  Windows, Linux, MS-Office, Jira, Confluence, Selenium, JMeter, SOAPUI, Java

AT&T, Redmond, WAMay’12 –Mar’16

Technical Manager

Description:

This program is to provide, test tool development, Testing services, Test environment Support & Enhancements for AT&T Cloud based services Application testing for User content Management (UCM) and Contact services (API platforms)

Responsibilities:

·               Analyze, design and build testing procedures that deliver the client’s goals and provide our clients with maximum value.

·               Working as a Technical Manager and managing a team at Onsite- Offshore, providing, test tool development, manual and automated testing services for Cloud based platform (Web-Services API) testing

·               Responsible for writing/responding to RFP/RFI, understanding customer requirements, handling Change Request

·               Led Stress/Load Testing initiative – created test plans, designed load/stress test profiles & build the scripts using JMETER, analyzed test results, generated Test Reports.

·               Establishing consistent testing practices using standard tools across multiple projects, implementing best practices in test automation area while adhering to quality processes set up by customers.

·               Designing and Implementing Test Automation Framework for Content Management platform.

·               Leading a development team for developing a Sync Emulator tool for emulating various mobile handset.

·               Leading automation team for automation framework development using open source tools.

·               Accountable for managing onsite team contractors, offshore team and college interns.

·               Worked as a liaison between the Testing Team and Development Teams for Defect resolution

·               Successful transition of new platform for testing services and seamless service delivery.

·               Providing regular updates of various testing release cycles issues found to Senior Management in AT&T.

·               Defect Management and defect resolution

·               Worked closely with cross functional teams like software developers, business analysts, Sys admin, and other project management personnel involved in Software Development Life Cycle (SDLC).

·               Used Quality Center for the management of Test cases and tracking the defects in each testing cycle

·               Participated in requirements and design specification reviews and technical documentation reviews as essential to performed assigned duties

·               Prioritized defects to be fixed using an understanding of the business requirements and the needs of the customer.

·               Established and maintained documentation of all products and automated tests.

Environment:  Windows, Linux, MS-Office, Quality Center, JMeter, SOAPUI, Java

Telenor, Oslo, NorwayAug’11 –Apr’12

Role:Sr. Consultant

Description:

This program is to provide high end consultancy to review the Fixed Mobile Communication platform (suite of voice services and associated functionality) offered by Telenor to the Nordic business and residential market. This engagement was to review and analyze the current implementation Telenor FMC solution to identify the improvements from architecturally, process and stability point of view.

Responsibilities:

·               Worked as a Senior Consultant (SME) for reviewing the FMC solution deployed by Telenor for Nordic region

·               Technical assessment of the current implementation for sustainability in the long term view, given customers ambitions for FMC solution, when it comes to scalability, robustness and functional flexibility.

·               Identification of vulnerabilities and lack of robustness in the current implementation, notably in the interworking between sub-systems and between FMC solution and its environment, including the communication solutions that are used.

·               Proposed improvements to the current implementation in the medium and long term time frames, notably to reduce service down-time and inaccessibility as perceived by end user i.e. agents and other mobile users.

·               Proposed an alternative FMC architecture from the current one.

·               Compared various standards from ITU and IETF for SDP solutions architecture

·               In-depth comparison of various communication protocols such as SIP, CSTA, and H323 etc. 

·               Technical assessment and identification of gaps for development and testing processes of FMC solution

Avaya India Pvt. Pune, IndiaFeb’08–Mar’11

Associate Test Manager/Sr. Module Lead

Description:

The objective of the project is to test various Avaya Unified Communications (UC) appliances/end points such as 96xx, 46xx, Soft clients etc. This also involved the solution level testing of various UC components like gateways, IP-PBX, SIP server.

Responsibilities:      

·               Overseeing large project and establishing structured QA and QC processes, tools and test environments to test the legacy and new generation Avaya IP phones.

·               Functioning as a Senior Module Lead/Test Manager of an Automation test team, providing automation and manual testing services to Avaya Legacy and new generation Phone teams.

·               Responsible for writing proposal, requirements, system design and process flows for Automation team.

·               Establishing consistent testing practices using standard tools across multiple projects while adhering to Avaya quality processes.

·               Implementing Model based Test Automation for Avaya new generations IP phones testing using Conformiq, Inc. Automated Test Designer tool.

·               Leading test automation team for internal test tool development for IP phones testing.

·               Developing RFP for evaluating the commercial test tools.

·               Accountable for managing contractors and college interns.

·               Acting as a Test Lead and responsible for handling master test plans, environment configurations, application installations and testing schedules for Mainline & SP release of 96xx IP phones and testing these applications.

·               Planning test resource for critical customer release & agile project, scheduling testing and automation.

·               Working with global teams from U.S, Australia and Germany.

·               Analyzed Requirements, functional design and detail design documents.

·               Involved in developing the Test Plan based on Functional Specification and Technical Specification of the application.

·               Working as a team member in requirements mapping and preparing a Requirements Traceability Matrix (RTM)

·               Collecting and analyzing the testing metrics for Test Planning and Test Execution activates.

·               Involved in developing the test Cases, test data, and test scripts.

·               Used HP QC for requirements management, planning, running tests, defect tracking and manage the defects and executing the test cases.

Environment: Windows, Java,UNIX, SIPp, Conformiq Designer 2.0, Quality Center, XML, UNIX, Shell, Perl

Avaya India Pvt. Ltd., Pune, IndiaFeb’04–Mar’08

Module Lead/ Automation Tester

Description:

The objective of the project is to test various Avaya Unified Communications (UC) appliances/end points such as 96xx, 46xx, Soft clients etc. This also involved Interoperability testing with various third party SIP servers and lab implementation and solution level testing of various UC components like gateways, IP-PBX, SIP server, third party servers etc.             

Responsibilities:    

·         Coordinating test planning and test execution efforts for mainline release of 96xx SIP and H323 IP phones projects.

·         Designing and building custom system tests for integrating requirements, test cases & results, defects, risks, issues and walkthroughs.

·         Collecting and analyzing the testing metrics for Test Planning and Test Execution activates.

·         Participating in root cause analysis of customer found defects.

·         Providing assistance to the team members to write the test scenarios based on customer defects.

·         Making reports of testing status of projects and sending it to project management team in US.

·         Testing RR releases hot fixes and SP releases.

·         Preparing and executing test plan, conducting test plan review and participating in requirement review.

·         Implementing and maintaining entire Avaya UC Lab set up for testing and development teams.

·         Serving as an Automation Lead / Automation Engineer and responsible for Avaya next generation IP Phones

·         Participated in creating Test Plans, created Test cases for each release for testing the business rules and functionality of the application.

·         Perform end to end, functional testing, Regression testing of Avaya UC solutions.

Environment: Windows, Java, UNIX, SIPp, Conformiq Designer 2.0, Quality Center, XML, UNIX, Shell, Perl